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Shipping and Returns

Shipping -

As our candles are made to order, please allow 2 days for creating your candle before shipping.

We ship through Australia Post and rates are inclusive of postage and handling.  Please allow 4 - 7 business days for 'Standard Postage' and 2 - 3 business days for 'Express Postage'.

If you have a combinded candle/glitterlips order and need your glitterlips shipped before your candles please contact info@soygypsea.com.au

 

Soy Gypsea Returns Policy - CANDLES:

- In the case that, we accept that you have received a product from us that is different to the one you ordered.

- In the case of damaged goods upon delivery.

We offer (at our option) an exchange.  Returns must be made within 7 working days from receipt of goods, with proof of damage. Returns must be unused, and in original packaging. We will refund the cost of return freight for the above reasons only.

We do not accept returns for change of mind.

Please contact us by email – info@soygypsea.com.au – should you need to exchange an item

 

Soy Gypsea Returns Policy - GLITTERLIPS:

- In the case that, we accept that you have received a product from us that is different to the one you ordered.

- In the case of damaged goods upon delivery.

We offer (at our option) an exchange, credit or full refund. Returns must be made within 7 working days from receipt of goods, with proof of damage. Returns must be unopened, and in original packaging. We will refund the cost of return freight for the above reasons only.

- For change of mind

Returns are accepted with a credit or exchange only. We must be notified within 7 working days from receipt of goods. Returns must be unopened, and in original packaging. You must pay all costs of returning products to us.  We have the right to refuse goods returned if in an unsatisfactory condition.

Please contact us by email – info@soygypsea.com.au – should you need to exchange or return an item.